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<h3>Wat ga je doen?</h3>      <p><p>For ING, we're looking for a Service Manager to join the COO Tech & Transformation Service Management team, which supports Wholesale Banking Tech NL services in an international environment. You act as a trusted advisor on service and contract management, representing the service delivery organisation towards its consumers, as well as the consumer towards its providers. You make sure services are consumed and managed correctly, meet their contractual obligations and deliver value.</p><p>This is a coordinating and managing role rather than owning specific services. You support the definition of services in the Service Catalogue, oversee contracts from initiation to renewal or termination, and monitor provider and vendor performance against SLAs and KPIs. You work with Risk, Finance, Legal, Compliance and Procurement to ensure contracts and services comply with regulations such as DORA and guidance from the ECB and EBA. You produce risk profiling forms, Statements of Service, Intra-Entity Service Agreements, KPI reporting and Service Review meetings, support audits, and report on performance and risks to senior stakeholders.</p><p>This role is heavy on stakeholder management: you work daily with IT Leads, Country Managers, Chapter Leads and colleagues abroad across the 7-8 Tech domains of Wholesale Banking Tech. You work closely with Service Managers in the ING Hub. The role is based in Amsterdam, with a minimum of 2 office days per week (HBP/Cedar). This is a replacement role, with expected extension until at least June 2027.</p></p>      <h4>Wat wij bieden</h4>      <p><ul><li>Gross monthly salary of €6,000 to €10,389 (depending on experience)</li><li>An interesting orchestration role within Wholesale Banking Tech at ING</li><li>International environment with many senior stakeholders</li><li>Chance of extension until at least June 2027</li><li>Discretionary annual bonus and optional collective health insurance</li></ul></p>      <h4>Wat wij vragen</h4>      <p><ul><li>Approximately 6 years of experience</li><li>Bachelor&#39;s/Master&#39;s level with a strong technical IT background</li><li>Minimum 3 years of experience in IT Service Management</li><li>Minimum 2 years of experience in IT Risk Management</li><li>Minimum 3 years of experience in Contract Management/sourcing, preferably in the financial sector</li><li>Experience in a banking environment and knowledge of Wholesale Banking/financial markets (strong plus)</li><li>Knowledge of ITIL4, IT4IT and product-led thinking</li><li>Strong stakeholder management and communication skills, including towards senior leads</li><li>Experience with governance, risk & compliance</li><li>Experience working in Agile environments</li><li>Fluent English, comfortable with high-volume communication (around 50 stakeholders) and extensive reporting</li><li>Available as a freelance/independent professional</li></ul></p>              <h2>Solliciteren</h2>          <p>Are you the perfect candidate for this Service Manager at ING vacancy and do you meet the requirements? Then click the "Apply now!" button and we'll get in touch with you as soon as possible!</p><p><br></p>        <h2 class="mt-4x">Extra informatie</h2><dl class="">  <dt>Status</dt>  <dd itemprop="status">    <span class="flex-row gap-4px">        <i class="flex-row middle-xs nyc-icon nyc-icon-circle-filled text--support-success-100 u-font--body-small nyc-icon nyc-icon-circle-filled text--support-success-100"></i>        Open    </span>  </dd>    <dt>Opleidingsniveaus</dt>    <dd itemprop="eduTypes"> HBO</dd>    <dt>Plaats</dt>    <dd itemprop="jobLocation">Amsterdam</dd>    <dt>Werkuren per week</dt>    <dd itemprop="workingHours">36</dd>    <dt>Dienstverbanden</dt>    <dd itemprop="employmentType">Fulltime (ervaren), Tijdelijke fulltime baan</dd>    <dt>Salarisindicatie</dt>    <dd itemprop="estimatedSalary">      Tussen €6.500 en €10.000 Per maand    </dd>    <dt>Verantwoordelijk voor</dt>    <dd>As a Service Manager, you support Wholesale Banking Tech services in an international environment and act as a trusted advisor on service and contract management.</dd>    <dt>Gepubliceerd op</dt>    <dd itemprop="publishedAt">05-10-2026</dd></dl>

<p>For ING, we're looking for a Service Manager to join the COO Tech & Transformation Service Management team, which supports Wholesale Banking Tech NL services in an international environment. You act as a trusted advisor on service and contract management, representing the service delivery organisation towards its consumers, as well as the consumer towards its providers. You make sure services are consumed and managed correctly, meet their contractual obligations and deliver value.</p><p>This is a coordinating and managing role rather than owning specific services. You support the definition of services in the Service Catalogue, oversee contracts from initiation to renewal or termination, and monitor provider and vendor performance against SLAs and KPIs. You work with Risk, Finance, Legal, Compliance and Procurement to ensure contracts and services comply with regulations such as DORA and guidance from the ECB and EBA. You produce risk profiling forms, Statements of Service, Intra-Entity Service Agreements, KPI reporting and Service Review meetings, support audits, and report on performance and risks to senior stakeholders.</p><p>This role is heavy on stakeholder management: you work daily with IT Leads, Country Managers, Chapter Leads and colleagues abroad across the 7-8 Tech domains of Wholesale Banking Tech. You work closely with Service Managers in the ING Hub. The role is based in Amsterdam, with a minimum of 2 office days per week (HBP/Cedar). This is a replacement role, with expected extension until at least June 2027.</p>

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20640-1 Service Manager V (ING)

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Apply as a Service Manager at ING in Amsterdam. You'll support Wholesale Banking Tech services in an international environment. Apply now!

Apply as a Service Manager at ING in Amsterdam. You'll support Wholesale Banking Tech services in an international environment. Apply now! <h3>Wat ga je doen?</h3>      <p><p>For ING, we're looking for a Service Manager to join the COO Tech & Transformation Service Management team, which supports Wholesale Banking Tech NL services in an international environment. You act as a trusted advisor on service and contract management, representing the service delivery organisation towards its consumers, as well as the consumer towards its providers. You make sure services are consumed and managed correctly, meet their contractual obligations and deliver value.</p><p>This is a coordinating and managing role rather than owning specific services. You support the definition of services in the Service Catalogue, oversee contracts from initiation to renewal or termination, and monitor provider and vendor performance against SLAs and KPIs. You work with Risk, Finance, Legal, Compliance and Procurement to ensure contracts and services comply with regulations such as DORA and guidance from the ECB and EBA. You produce risk profiling forms, Statements of Service, Intra-Entity Service Agreements, KPI reporting and Service Review meetings, support audits, and report on performance and risks to senior stakeholders.</p><p>This role is heavy on stakeholder management: you work daily with IT Leads, Country Managers, Chapter Leads and colleagues abroad across the 7-8 Tech domains of Wholesale Banking Tech. You work closely with Service Managers in the ING Hub. The role is based in Amsterdam, with a minimum of 2 office days per week (HBP/Cedar). This is a replacement role, with expected extension until at least June 2027.</p></p>      <h4>Wat wij bieden</h4>      <p><ul><li>Gross monthly salary of €6,000 to €10,389 (depending on experience)</li><li>An interesting orchestration role within Wholesale Banking Tech at ING</li><li>International environment with many senior stakeholders</li><li>Chance of extension until at least June 2027</li><li>Discretionary annual bonus and optional collective health insurance</li></ul></p>      <h4>Wat wij vragen</h4>      <p><ul><li>Approximately 6 years of experience</li><li>Bachelor&#39;s/Master&#39;s level with a strong technical IT background</li><li>Minimum 3 years of experience in IT Service Management</li><li>Minimum 2 years of experience in IT Risk Management</li><li>Minimum 3 years of experience in Contract Management/sourcing, preferably in the financial sector</li><li>Experience in a banking environment and knowledge of Wholesale Banking/financial markets (strong plus)</li><li>Knowledge of ITIL4, IT4IT and product-led thinking</li><li>Strong stakeholder management and communication skills, including towards senior leads</li><li>Experience with governance, risk & compliance</li><li>Experience working in Agile environments</li><li>Fluent English, comfortable with high-volume communication (around 50 stakeholders) and extensive reporting</li><li>Available as a freelance/independent professional</li></ul></p>              <h2>Solliciteren</h2>          <p>Are you the perfect candidate for this Service Manager at ING vacancy and do you meet the requirements? Then click the "Apply now!" button and we'll get in touch with you as soon as possible!</p><p><br></p>        <h2 class="mt-4x">Extra informatie</h2><dl class="">  <dt>Status</dt>  <dd itemprop="status">    <span class="flex-row gap-4px">        <i class="flex-row middle-xs nyc-icon nyc-icon-circle-filled text--support-success-100 u-font--body-small nyc-icon nyc-icon-circle-filled text--support-success-100"></i>        Open    </span>  </dd>    <dt>Opleidingsniveaus</dt>    <dd itemprop="eduTypes"> HBO</dd>    <dt>Plaats</dt>    <dd itemprop="jobLocation">Amsterdam</dd>    <dt>Werkuren per week</dt>    <dd itemprop="workingHours">36</dd>    <dt>Dienstverbanden</dt>    <dd itemprop="employmentType">Fulltime (ervaren), Tijdelijke fulltime baan</dd>    <dt>Salarisindicatie</dt>    <dd itemprop="estimatedSalary">      Tussen €6.500 en €10.000 Per maand    </dd>    <dt>Verantwoordelijk voor</dt>    <dd>As a Service Manager, you support Wholesale Banking Tech services in an international environment and act as a trusted advisor on service and contract management.</dd>    <dt>Gepubliceerd op</dt>    <dd itemprop="publishedAt">05-10-2026</dd></dl>

Service Manager bij ING in Amsterdam

Direct impact maken. Het kan met een carrière in IT. Want de nieuwe technologieën die jij vandaag ontwikkelt, hebben invloed op de toekomst. Ze veranderen de manier waarop we communiceren, werken en leren. En het vakgebied zelf biedt talloze kansen. Welke richting jij ook kiest. Zo zet je zelf de toekomst naar je hand.

Met onze IT-traineeships maken we van ambitieuze young professionals volwaardige IT-specialisten. Door eerst een basis te leggen, waarna ze zich kunnen specialiseren in een van de onderstaande vakgebieden. Staat jouw richting er niet bij? Geen probleem. We gaan graag in gesprek over de mogelijkheden. Om ook jouw organisatie te voorzien van IT-talenten met de juiste skills en mindset die direct het verschil kunnen maken.

Help anderen vooruit. Met het IT-services traineeship voor mbo. Een vakgebied vol challenges, die jij omzet in kansen. Door werken en leren te combineren.

IT-services traineeship | NEXT 

Kleine, dagelijkse uitgaven of juist grote investeringen. Finance speelt een cruciale rol in ons dagelijks leven. Maar het is ook een vakgebied waar jij snel stappen maakt. Door kansen te pakken en klanten verder te helpen. In een richting die jou het meeste aanspreekt. Van data-analist tot financieel adviseur of payroll-specialist. Bij een bank, verzekeraar of pensioenfonds. Jij bepaalt zelf waar je de meeste impact maakt.

Gemotiveerde young professionals klaarstomen voor een baan in de financiële sector. Dat is de insteek van onze finance-traineeships. We zorgen eerst dat ze de juiste certificaten, kennis en kunde op zak hebben. Voor het specialisme dat zij zelf kiezen. Of voor de richting waar jij specifiek naar op zoek bent. Zo hebben ze de basis op zak. Klaar om impact te maken binnen jouw organisatie.

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Volg een finance traineeship bij YoungCapital NEXT voor mbo, hbo of wo. Van cdd-analist tot financieel adviseur of acceptant. Jij groeit hard. 

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IT-SERVICES 

Met een wo, hbo of mbo IT-traineeship bij YoungCapital NEXT groei je razendsnel. Door te werken én leren. Volg onze ICT-traineeships zonder vooropleiding. 

Service Manager bij ING in Amsterdam

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Service Manager bij ING in Amsterdam

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